Welcome to ROCOTHERM RADIATORS. As used in these Terms of Service, the terms “we,” “ROCOTHERM,” “ROCOTHERM TEAM,” or “Rocotherm Radiators” refer to the supplier and manufacturer, ROCOTHERM RADIATORS.
The information contained on our website, in catalogs, and other marketing materials is provided without obligation and may be subject to change by the supplier (ROCOTHERM RADIATORS) at any time. We reserve the right to make changes to technical specifications regarding construction, design, materials, and other product features.
Due to printing processes and manufacturing tolerances, the color of the finished radiators may vary slightly from those shown in brochures or from the standard RAL color chart.
Whenever possible, we recommend requesting a physical brochure with samples or visiting a local distributor to view a physical ROCOTHERM color chart.
Considering standard dimensional tolerances, we strongly recommend not altering or adjusting pipework until your radiator or towel rail has been delivered.
You are not permitted to use the rocotherm.com website or its content for the following purposes:
Any attempt to gain unauthorized access to the website or commit fraud will be reported to the competent authorities.
In the event of a dispute between rocotherm.com and the user, we will first seek to resolve the matter amicably.
If an amicable resolution is not possible, the dispute shall be governed by the applicable Romanian legal provisions and settled before the competent Romanian courts.
We are glad to see that you are interested in our company, our products and our services and we would like to provide you with some highlights regarding the way we handle and protect your personal data.
Please read carefully this policy in order to understand how we handle your personal data.
Please visit this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.
By using this website, you agree to the collection, processing, and transfer of your data as described in this privacy policy.
In addition to this policy, please read our Cookie Policy.
Should you need any additional information on how we use your personal data, you can write us using the “Contact page” or you can send an email at datepersonale@radox.ro.
ROCOTHERM RADIATORS is a proudly Romanian brand specializing in the design and manufacture of high-quality radiators and towel warmers. Founded by Cornel Roșu, the company carries forward the same entrepreneurial vision that led to the success of RADOX, blending engineering precision with refined design.
Still owned by the Roșu family, ROCOTHERM is rooted in an industrial tradition built on commitment, craftsmanship, and long-term investment. Our mission is clear: to create durable and aesthetically elegant heating solutions that meet the highest expectations.
The strength of our products lies in their exceptional build quality, a 10-year warranty that speaks to their reliability, and the trust of major international brands, many of which choose us as their OEM manufacturing partner.
Our radiators are present on every continent, appreciated for their performance, clean lines, and timeless design.
We use premium materials, modern technologies, and a dedicated team of professionals to produce heating systems that balance functionality and beauty. At ROCOTHERM, we don’t compromise—we deliver quality, consistently and on time.
DRUMUL GODENI NR. 6, 115100 CAMPULUNG,
ARGES country, ROMANIA
Phone: + 40248-529 147
E-mail: export@rocotherm.ro
Website: www.rocotherm.com
Accessing or using any part/function of the rocotherm.com website, you agree to accept and comply with the terms, conditions and policies mentioned and/or available through hyperlink and you admit to have the minimum legal age according to the applicable national law. If you do not accept the terms, conditions and policies set forth in this documentation, then you should not continue to access our website and/or use our services.
The content available on our website: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks are the entire property of ROCOTHERM RADIATORS and are protected by copyright, intellectual and industrial property laws. Using any of the elements listed above without the consent of ROCOTHERM RADIATORS is punished according to the law.
ROCOTHERM RADIATORS may offer its User / Customer, by agreement, a limited right to use a certain content of the website. This agreement applies strictly to the defined content (s), for the period set forth in the agreement and only to the person (s) entitled to use such content, without being able to use other content of the rocotherm.com website.
Using any trademark on ocotherm.com does not constitute advertisement for that company. ROCOTHERM RADIATORS assumes no liability and cannot be held responsible for damages caused using the content present on the website.
Please report any possible copyright infringement you may notice on the website to office@rocotherm.ro.
Generally, the personal data we collect is provided by you through email, on the website, social media, or during your visits to our headquarters.
We may also receive your personal data from legal persons you represent in relation to ROCOTHERM RADIATORS, in case you are, for example, named as a contact person or legal representative. In all cases where we receive your personal data from a legal person, the legal person has the obligation to inform you in this regard.
In addition, when you interact with us on social networks (i.e. likes, shares, comments, reviews, etc.), we will inevitably have access to your information, especially data that you have made public on your social media profile.
1. When you interact with us using the contact details available on the website or on social media.
If you interact with us using the contact details available on the contact page or through the messenger of social networks (i.e. for information, feedback etc.), we will use your contact details and the data you provide us in order to handle your request to assess the satisfaction of our customers and to continuously improve the services we offer.
2. Marketing and commercial communications.
We may send you information about the products and services we offer if you have required it (via email, contact page or by subscribing to our newsletter) or in case you are already our customer, and this information may be of particular interest for you.
Important: If you no longer wish to receive newsletters or informational materials from rocotherm.com, you have to click on the “Unsubscribe” button available on the emails we sent you or send us an email expressing your wish to unsubscribe at datepersonale@radox.ro.
3. Participation to campaigns/contests/events
Rocotherm.com wishes to increase the loyalty of its customers and to offer client development opportunities by organising campaigns, contests, or events.
Usually, depending on the specification, these events have their own regulation or policy. User registration is generally done by entering a valid email address.
Participants who will enjoy certain benefits after participating in these events will be required additional information to enter in possession of the benefits.
Depending on the event, it may be necessary to provide additional information, such as personal number, date of birth, address, culinary or other preferences, to organise accommodation and transport (hotel booking, airline tickets, etc.).
Important: During these campaigns/contests/events, participants may be photographed or recorded to promote our community. Each time we will offer you the opportunity to exercise your right to object to be recorded/photographed.
4. When you react to our content posted on social media platforms or you share information from our website
You may find us on Facebook, Linkedin, TikTok, Instagram & Youtube. Whenever you interact with us through our social media accounts (eg comments, likes, shares, reviews, etc.) we will have access to your data made publicly available on your profiles.
5. Using social plugins
It is the responsibility of rocotherm.com and of the social platform (as associated operators), according to the European policies to process active displayed data (eg cookie ID) when a user of our website interacts with social networks through built-in buttons and widgets.
6. Enhancing an easy and pleasant navigation on our website
When you visit our website, we collect data about you through online identifiers (cookies and IP), stored in log files.
We use this information to be able to design our website according to the needs of our users. We may also use your IP address to diagnose any malfunctions of our servers and to manage our website, analyse trends, track visitor movements, and collect general demographic information that helps us identify visitor preferences.
You can find more information about cookies, as well as how to delete cookies and deactivate their tracking system by accessing the Cookie Policy available on our website.
7. Providing advertising based upon personalized audiences.
We may send you personalized advertising based upon some customised client lists that we decide together with Facebook.
Rocotherm.com pays close attention to protect your data and applies appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate to the risks and categories of data protected. In particular, we protect your data by limiting the access to authorized persons, respecting the applicable laws, as well as taking measures against data change, loss, damage or destruction.
We apply some technical measures to prevent the access and changes made by unauthorized persons:
Remember, however, that no data processing is guaranteed 100% secure! If you suspect a breach of the confidentiality of your data, please contact us immediately datepersonale@radox.ro
Important: After the data retention period ends, your data will be deleted. We will continue to use this data only after its irreversible anonymization, in case we believe it could help us improve the quality of our products or services.
Our website may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of other websites or third parties.
We encourage you to be aware of this fact when you leave our website and to read the privacy policies of each website that may collect your personal data.
The content included on the rocotherm.com website is shown for information purposes only and it is made available in good faith. If the published content or any other information falls under the copyright laws or related laws, please let us know at office@rocotherm.ro, in order to take legal action.
ROCOTHERM RADIATORS assumes no responsibility and cannot be held liable for any damages caused by the improper use of the products / services contracted through this website.
We do not assume the liability for malfunctions, viruses, damage caused by system errors caused when accessing our webpages.
However, we will do our best to keep the information provided updated.
The image of the products is purely informative; some features of the products presented on the website may be modified without notice or may contain operation errors. In addition, it may happen that product descriptions could be incomplete, even if we try to keep the most relevant information.
Rocotherm.com is not intended to be used by minors and does not collect through the website, knowingly, information about children under 18 years old. In case a minor will access and use our website, we will automatically consider that he/she had the consent of his/her legal guardian. If we discover that a minor has used our website without the consent of his/her legal guardian, we will delete all the personal data related to him/her.
The online platform rocotherm.com does not intend to share personal data with partners outside the European Economic Area (“EEA”), except for the social media platforms or searching engines which, even if have EU representations, may store data on servers in the USA. We will make sure that these transfers occur in accordance with applicable data protection laws.
If following our legitimate commercial interests, or in order to offer a better experience on our website, we will need to transfer your data outside EEA, we will notify you.
As a data subject, you have specific legal rights with respect to the personal data we collect and process. Rocotherm.com respects your rights and upholds your interests.
Unless the processing is necessary:
Time period: We will try to answer your request within 30 days. However, the period might be extended regarding the request’s complexity.
Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions provided by law. If we refuse your request to access your data, we will inform you of the reason for the refusal.
Impossibility of identification: In some cases, we may not be able to identify personal data due to the lack of identification elements provided in the application you send us. In such cases, if you do not provide additional information to identify you, we will not be able to comply with your request and allow you to exercise your legal rights, as described in this section.
Exercise your legal rights, or should you wish any other additional information on how we use your data, please contact our Data Protection Officer, in writing at datepersonale@radox.ro.
This policy refers to the cookies used on the website rocotherm.com operated by S.C. ROCOTHERM RADIATORS S.R.L. (ROCOTHERM).
Please see this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.
By using this website, you agree that your data is processed as described and for the above mentioned purposes.
If you wish to find more about our cookies you may contact our data protection officer at datepersonale@radox.ro
We do use cookies thanks to their useful ability to enhance your navigation through our website and make it easier. One can say that cookies are some sort of memories that the website holds about you, helping it to recall your previous navigation and your personal choices.
You can surf easier and faster on a website that remembers you in contrast to a website that does not remember your previous access. This is the reason why most of the websites you know and like, use cookies.
A cookie is a simple piece of information that takes the form of a very small text file. Each cookie is unique and includes the name of the site that created it and a unique combination of numbers and letters.
Most of the websites place cookies on your device’s hard drive (computer, mobile phone, or tablet) when you browse them. They do this through your browser – for example Google Chrome, Internet Explorer, Safari or Firefox. A cookie can only be read and retrieved by the website that created it. Websites can never exchange information with each other through cookies.
Some cookies are valid only during your visit. These “session cookies” disappear from your computer or mobile device after you close your browser. Other cookies remain on your computer or mobile device after you close your browser and are still valid for a specified period of time. These “persistent cookies” are activated every time you visit the website that generated them.
Cookies (as individual items) do NOT contain:
• Personal information – you cannot be personally identified based on a cookie.
• Program code – unlike a computer virus, a cookie is not composed of code, which means that it is not able to damage your device.
A visit to our website may place the following types of cookies:
• cookies strictly necessary for the operation of the website
• cookies for analysing the behaviour of site visitors
• cookies for personalized advertising
First, cookies may be required to ensure the proper functioning of the website. For example, without cookies, it can be difficult for the website to remember that you are logged in. These are called necessary cookies, and are active automatically, without being conditioned by the visitor’s consent.
We have included cookies to show you non-personalized advertising (which reminds you that an ad has been displayed), as well as those that measure our audience on the website (but do not include the demographic or audience segmentation component).
Analysis cookies collect information about how visitors use a web page, such as which pages are the most popular, which method of linking the pages is most effective, and whether users receive error messages from web pages. These cookies allow us to provide users with a high quality user experience and serve to help improve the way our website works, as well as the demographic segmentation of the audience.
Last but not least, when we integrate social network plug-ins into the site, they place social media cookies to allow the playback of the content (e.g. YouTube, SoundCloud), to give you the opportunity to log in using a third-party service (e.g. Facebook or Google), as well as to give you the opportunity to appreciate or share a page on your favorite social service.
The use of advertising personalization cookies is a current standard of the most important websites you visit. This type of advertising helps us to reach the categories of customers interested in a certain type of product, to which the respective advertisements are displayed. Usually, the information about the categories that define the range of interested users is not personal data, but the profile created about visitors is based on the data collected through advertising profiling cookies and falls into the category of personal data. As these cookies are placed by services controlled by us, it results that the profiling (which is a processing of personal data) through these cookies is performed by us as a data operator. You can choose not to be profiled by Google for advertising purposes at www.google.com/settings/ads
Rocotherm.com will use by default only cookies that are strictly necessary for the good functioning of the website, while the other categories of cookies can only be used after your consent is given.
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